Privacy Policy

1. Introduction

Reline-Drains Ltd ("we", "our", or "us"), led by David Kershaw and based in Rochdale, Greater Manchester, is committed to respecting and protecting your privacy. This policy explains how we collect and process information when you interact with our website, request quotes, or utilize our drainage and relining services.

2. Information We Collect

We may collect and process the following information when you contact or book us:

• Contact Details: Your name, telephone number, email address, and property address where drainage work is required.
• Service Requirements: Information regarding drainage issues, CCTV survey requests, or groundworks.
• Technical Diagnostics: CCTV footage, drain survey reports, and photographs gathered during inspections to carry out services and quotes.
• Usage Data: Basic anonymised analytics about how visitors browse our website to help us improve user experience.

3. How We Use Your Information

We use your personal data solely for legitimate business purposes:

• To deliver prompt call-outs, quotes, drain unblocking, and repair works.
• To communicate with you regarding your service appointments and provide CCTV inspection footage/reports.
• To issue invoices, process payments, and maintain lawful accounting records.
• We do not sell, rent, or trade your personal data to any third-party marketing companies.

4. Data Security & Storage

We implement appropriate organizational and technical safeguards to keep your personal data secure against unauthorized access, loss, or misuse. Information is retained only for as long as necessary to fulfill the service purpose and meet statutory UK tax and accounting obligations.

5. Your Legal Rights

Under UK Data Protection Law (UK GDPR), you have rights regarding your personal information, including:

• The right to request access to the personal data we hold about you.
• The right to request correction of inaccurate information.
• The right to request erasure of your details where no statutory obligation requires us to retain them.

6. Contacting Us About Privacy

If you have questions about this Privacy Policy or wish to exercise your rights, please reach out directly: